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Ricky Don't Lose That (Ticket) Number

So I was off by a week. It took three before Enrique, the lazy admin who didn't want to install $Balance -- despite it taking less time and effort than a beginner level round of Minesweeper -- submitted another ticket which boiled down to:

Help! Our production system is have many problems since we install new server last month! Downtime! Logs attached!

x-posted to bogspot

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