L-user -> On-site SysAdmin: HALP!There's sand in my vagina!The App's not working!
On-site SysAdmin: Stay calm. Try Foo.
L-user: OK. Tried it. Still doesn't work.On-site SysAdmin -> $MegaCorp 1st line support: HALP!
There's sand in my vagina!The App's not working! Already tried Foo!
$MegaCorp 1st line support: Stay calm. Try Bar.
On-site SysAdmin: OK. Tried it. Still doesn't work.$MegaCorp 1st line support -> $MegaCorp 2nd line support: HALP!
There's sand in my vagina!The App's not working! Already tried Foo and Bar!
$MegaCorp 2nd line support: Stay calm. Try Baz.
$MegaCorp 1st line support: OK. Tried it. Still doesn't work.$MegaCorp 2nd line support -> REC: HALP!
There's sand in my vagina!The App's not working! Already tried Foo, Bar and Baz!
REC: Stay calm. Set logging to ALL, run foo, bar, baz, quux and muux. Send logs, screenshots and run a truss.
$MegaCorp 2nd line support: OK. I'm sending it to you.REC: {ponder}
REC: {research}
REC: {this game's neat}
REC: {test}
REC: {this one's also pretty cool}
REC: {epiphany}REC -> Engineering: We have a defect. Here are the details. Repro environment on 4DA33.testbed.internal.megacorp.com. Directions, truss, logs, screenshots, dumps attached.
Engineering -> QA: Here's a fix. Test it.
QA -> Eng: We tested it. Looks good to go. Here's the protocol and results.
Eng -> REC: Here you go, Sport. All nice and pretty and working.
REC -> L-user & On-site Admin: Here you go. Enjoy.
L-user & On-site Admin -> REC: Thank you!!!!
That's how it's supposed to work.
Now for a little dose of reality:
L-user -> REC: HALP!There's sand in my vagina!The App's not working!
REC -> L-user: Talk to your On-site SysAdmin.
L-user -> REC: NO!!! FIX IT NOW!!!!!
REC: OK, fine. Stay calm. Set logging to ALL, run foo, bar, baz, quux and muux. Send screenshots, logs and run a truss.
L-user: WHAT? SAND! VAGINA! Wash it for me now! What's truss? Are you calling me fat? I don't see truss.exe under Start:Programs! HALP!!! Why do you need all this?! FIX NOW!!
REC: Let me hold your hand as I explain in excruciating detail how to perform the tests. You'll need help from your admin.
L-user: Here's a screenshot.
REC: Run ALL the tests and send me the results.
L-user: WAAAAAHHHH!!!!There's sand in my vagina!I don't have time for this! Fix it now!
REC: Please run all the tests as specified and send all results. Failure to do so will result in this ticket being considered abandoned.
L-user: {petulance}
L-user: {pissing and moaning}
L-user: Fine Mr Smart Guy. Here! Now get the sand out of my vagina!!!REC: {ponder}
REC: {research}
REC: {This Joey Betz guy writes some really nifty games}
REC: {test}
REC: {Other "classic" Flash games are great, too}
REC: {epiphany}REC -> Engineering: We have a defect. Here are the details. Repro environment on 4DA33.testbed.internal.megacorp.com. Directions, truss, logs, screenshots, dumps attached.
Engineering -> REC: Huh? Rejected. We need a repro environment.
REC -> Engineering: The repro is on 4DA33.testbed.internal.megacorp.com as I wrote already.
Engineering -> REC: Huh? Rejected. We need the logs.
REC -> Engineering: The logs are already attached.
Engineering -> REC: Huh? Rejected. Not reproducible.
REC: WTF???
REC -> Management: Look at ticket A7-44W-1A. Eng is dicking about again.Management <--> Eng: {tons of E-Mail I shouldn't have to look at but which is CC:'d to me anyway, allowing me to catch them out in one lie after another.}
Engineering -> REC: Here you go, asshole. Test it.
REC -> Engineering: Fuck that shit. I ain't QA, bitch. Pass it to QA, follow the testing protocol, then send me the patch and report.
Engineering -> REC: It's done. You can test it.
REC -> Engineering: Fuck that shit. I canNOT test or approve. Send that shit to QA.QA: <yawn>Huh?
Eng: It works.
QA: Oh. OK. Approved.
REC: Give me a cert.
QA: We're fresh out. Take our word on it.
REC: Bite me. Follow the Approval Process and send me the cert.
QA: Fine. Approved.
Eng: We're outta here, suckaz.REC -> L-user & On-site Admin: Here you go. Approved by Eng and QA.
L-user & On-site Admin -> REC: FORGET THE TWATSILICATES! THERE ARE GIANT CHAINSAWS UP OUR BUTTS! THIS PATCH JUST CRASHED OUR FUCKING PRODUCTION SYSTEM YOU ASSHOLE! HAAAALLLLPPPP!!!!
Only another 23 years of this and then I can retire. If I don't have an aneurysm first.
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