Arial vs. Helvetica vs. Akzidenz vs. Univers

Arial   0 votes - 0 %
Helvetica   1 vote - 33 %
Akzidenz   1 vote - 33 %
Univers   1 vote - 33 %
 
3 Total Votes
And to think by debacle (4.00 / 2) #1 Thu Jan 11, 2007 at 05:28:00 AM EST
Some people make a living selling cunnilingus to lonely older women.

You've got it made!


IF YOU HAVE TWO FIRLES THOROWNF MONEY ART SUOCIDE GIRLS STRIPPER HPW CAN YPUS :OSE?!?!?!?(elcevisides).

Saving money by jimgon (4.00 / 3) #2 Thu Jan 11, 2007 at 07:10:11 AM EST
Never ever try to save the company money.  That's not your job.  You're job is to suck on the teat until it's too dry to produce milk, then find another cow.  That's what the CEO and CIO are there doing, and you should follow thier leadership since it's gauranteed to bring gold. 




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Technician - "We can't even get decent physical health care. Mental health is like witchcraft here."
True by ReallyEvilCanine (4.00 / 1) #3 Thu Jan 11, 2007 at 07:33:26 AM EST
I just wanted to find a good solution that would work well, a way around a serious boneheaded move. I did, and in doing so made my own boneheaded move by cutting into the cash we could've earned from them, cash which they couldn't have complained about because they fucked everything up with such a boneheaded move that the DBA or sysadmin or whoever the fuck it was who fucked with the code page settings should be drawn and quartered.

the internet: amplifier of stupidity -- discordia

[ Parent ]
I understand the motivation by jimgon (4.00 / 2) #4 Thu Jan 11, 2007 at 07:59:45 AM EST
We were part of an outsourcing years ago, and I, as manager, have had to systematically destroy all loyalty to the client in order to get the needs of the consultancy met.  What I've failed to be able to do, and I don't think can be done, is to transfer the loyalty to the new company.  I don't think it can be done in the customer-vendor model.  People want to help, and if they're not allowed to they withdraw.




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Technician - "We can't even get decent physical health care. Mental health is like witchcraft here."
[ Parent ]
That's not his problem by squigs (4.00 / 1) #5 Thu Jan 11, 2007 at 09:32:13 AM EST
REC is technical support (or something like that).  His job is to solve problems.  Selling is not and should not be his concern.  He doesn't have the resources (either in terms of information or experience) to determine whether the cost in lost customer satisfaction is worth the potential sale. 

If they don't want their tech support people to solve problems when they can make money, they need to find a way to prevent them from providing technical support.

[ Parent ]
Ummm by jimgon (4.00 / 2) #6 Thu Jan 11, 2007 at 11:04:23 AM EST
Never put your customer ahead of your own bonus.  The customers are cows to be milked. You'll never get to upper management thinking otherwise.




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Technician - "We can't even get decent physical health care. Mental health is like witchcraft here."
[ Parent ]
jimgon isn't INcorrect by ReallyEvilCanine (2.00 / 0) #7 Thu Jan 11, 2007 at 09:08:41 PM EST
In a vague sense, selling is also my job. There are things customers want to do that should be left in the hands of $$$CPG$$$ and once it's passed to them, I'm normally out of the picture. I seem to have stayed on stage a bit too long. While I didn't send $CompCorp off to a competitor, Upper Upper Management really only pay attention to income and outgo. There only see each case as an analyzed and projected chance that we would've made $X.

Why the hell $$$CPG$$$ didn't figure out this hack is anyone's guess. The cynical would say "revenue" but in their defense it is a rather weird way around things that requires an awful lot of experience in dealing with codepage manipulation.

the internet: amplifier of stupidity -- discordia

[ Parent ]
unconsidered revenue-reduction activity by clover kicker (2.00 / 0) #8 Sat Jan 13, 2007 at 05:23:31 AM EST
I dunno. If %vendor% knows how to fix something quickly but chooses to fix it slowly just to soak %customer%, that's at least a violation of the support contract, and might be outright fraud.

Charging a premium for a brilliantly quick fix is ethical, increasing the customer's downtime for cash is clearly unethical.

If it was me I'd keep a paper trail. In hardcopy. At home.