I am the worldwide expert in $Subject. I have been the worldwide expert in it for years. Cow-orkers all come to me for assistance. Programmers, when they have to make a new fix for $Subject, come to me. PM asks me. Our customers' upper fucking management gets sent to talk to me.

Poll: appropriate response
x-posted to da brog.

A few years ago there was a big row over tickets being reassigned to other monkeys rather than having the helping monkey be added as an assist. The Asia-Pacific region was the worst offender, constantly taking tickets from people who'd put a lot of work into them and reassigning them to their own monkeys, justifying the action because the customer called outside of the other regions' working hours. I thought it had been resolved.

I thought wrong.

x-posted to da brog.