I just got a note from Kris, a manager two levels above me. Lenny is out on holidays and won't be back until January. I'd given him some advice on a ticket and he'd (surprisingly) done the proper thing and credited me with an assist. Unfortunately that meant that since the customer came back with another question, I was asked to give further answers. That meant I had to read through the entire ticket.

Lenny had been playing Chinese Whispers (or "Telephone").

x-posted to da brog, sans poll.

P.S. Enjoy a holiday GooTube link.