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Kindergarten

Since no current monkey wants to get near Citrix problems and our few Citrix-knowledgeable monkeys have all moved on, if "Citrix" appears in the ticket, "REC" appears in the ownership field. Since most Citrix tickets are related to the massive Citrix problem I sorted in May, I'm getting quite a few sweeties. I know the entire problem inside and out and wrote the resolution, and I have a handy-dandy copy of it in my boilerplate collection to send to those customers who're too lazy or stupid to bother looking at the Knowledge Base.

Then there are the fuckwits.

x-posted to bogspot


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