HAAALLLP! While installing $YourBigApp client the installation process gets hanged. Coudl you please let us know the reason behind it?
Elves? Fairies? Madonna's plastic surgeon is bored? Really, throw me a bone here. Give me something to start with here. Logs? Screenshot? A description of the system you're working on? A version number? A description of the tea leaves or chicken entrails? Something?!
While you answer the questions in my generic WHAT THE FUCK IS YOUR PROBLEM template I'll be busy playing Steambirds.
There is no error thrown while installing on our machines. However while installing the software i.e install.exe,the installation process starts.Also the status bar shows the progress in %s but the moment it achieves 100% process gets hang.Ideally we would expect the process to get complete and close by itself but intead we had to explicitly kill the installation process as it gets hanged.
Also we observed that some of the drivers(mainly drivers connecting to db) went missing from the machine hence we had to format our machine again since we were not sure whether $YourBigApp was installed properly.
Lessee now, you somehow deleted a load of drivers from the client machine, then wondered why it didn't work, and out software wouldn't install, so you "refreshed" the machine (with a scented bath and aligned chakra stones, perhaps?). You didn't say whether or not our software wouldn't install after a full OS re-install (including full updates which, for XP, now takes about 45 minutes even with 18Mb downstream). And you didn't send logs. Please do the needful and ess-plain yourself.
Could you please let me know what type of logs are you looking for in your below response?
Also it would be helpful if you could also mention the path where we could find the logs requested by you?
"It would be helpful" if I would "mentioned the path" where you might find the logs? Because you're too much of a fucking ninny to look in our directory structure and guess C:OurBigAppLogs much less bring up Windows Event Viewer or possibly search for *.log?
Fucking chimps. Real administrators are unemployed while useless dime-an-hour chimps are put in charge of systems which daren't fall over but do. Which somehow becomes our fault.
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