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Working life
By ReallyEvilCanine (Wed May 20, 2009 at 08:30:24 AM EST) A Day in the Life, fuckwit, WTF, Mookman, fuckwits, pie (all tags)
Uncertainty


HAAALLLLLPP!! SYSTEM DOWN!!!! 14,000 CLIENTS NO ONE WORKING!!!!
I don't have to look at the account field. I know this one's Mookman. I'm also pretty sure it's going to be all sorts of stupid, it being a Prio-1. I'm guessing they pulled the engine and prop off a Cessna and don't understand why it won't fly anymore.

And... I'm right.

x-posted to da brog.



We are hit by critical Issue, $YourBigApp is down. We are unable to startup application even after recycle services.

The Login page itself does not appear. We use Siteminder for systems Authentication.

Mmm-hmm... and what did you change between it all working last night and it not working this morning, Mookman? I know I shouldn't ask this because I know that the answer I'm going to get is exactly what I should expect from MildlyNaughtyPuppy in a few years hence when I notice my computer has been "fixed" while I was in the kitchen pouring out bowls of chow for the pack. I can handle getting this response from a toddler, not so much so from an "administrator". But I have to ask. It's part of The Method.

Exactly which "nothing" was changed overnight?

We just did a release and infer this issue is occuring after this, but need to confirm. THe components for the release are only PrimeComponent and CentralCommunicationsSystem
You need to confirm that the system which was working perfectly last night only stopped working after you changed out the exact things that would stop it working now and that the problem hasn't perhaps been caused by fairies or my bad attitude? Put the system back the way it was and fer chrissakes start debugging your fucking changes before rolling out to production!
We dont want to return to older version and must confirm this is not a new defect on $YourBigApp
Confirmed.
Customer Error.
Resolution: Patch back to prior version.
Close: Root Cause: 17-Fuckwit.
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A Day in the Life | 8 comments (8 topical, 0 hidden) | Trackback
yeah, by infinitera (4.00 / 1) #1 Wed May 20, 2009 at 08:39:56 AM EST
Customers who also call their production system staging and test and then pretend it's your fault are great.

[…] a professional layabout. Which I aspire to be, but am not yet. — CheeseburgerBrown

Gotta love those quick call resolutions by greyrat (4.00 / 1) #2 Wed May 20, 2009 at 08:51:15 AM EST
They keep your stats up.

Just did one of those by ReallyEvilCanine (4.00 / 1) #3 Wed May 20, 2009 at 09:10:19 AM EST
Sev-0, major prod down after power failure (no UPS??), before I could finish typing the first response they'd figured out the problem. Sweet.

the internet: amplifier of stupidity -- discordia

[ Parent ]
I notice by anonimouse (2.00 / 0) #4 Wed May 20, 2009 at 09:20:24 AM EST
Impending puppy arrival has boosted output, both in the diaries and in the office.


Girls come and go but a mortgage is for 25 years -- JtL
Correlation ≢ causation by ReallyEvilCanine (2.00 / 0) #5 Wed May 20, 2009 at 09:33:10 AM EST
Not identical To.

the internet: amplifier of stupidity -- discordia

[ Parent ]
not congruent ? by sasquatchan (4.00 / 1) #6 Wed May 20, 2009 at 09:39:08 AM EST
well, I don't think he claimed congruence..

[ Parent ]
It's actually the other way around. by gzt (2.00 / 0) #8 Wed May 20, 2009 at 01:53:51 PM EST
I'll draw you a diagram to show you how it works later.

[ Parent ]
My favorite emails go like this: by ucblockhead (4.00 / 1) #7 Wed May 20, 2009 at 11:49:11 AM EST
Time: 7:23 am

$ucblockhead-san,

We realize problem in configuration file an fix.  Thanks!

Best regards,

$coworker

> Time: 6:54 am
>$coworker-san,
>
>    I am very sorry to hear you are having problem with the new release.
> I will have the team try to reproduce it as soon as I get in but in the meantime have you tried [random suggestions]
>
> Best regards,
>
> $ucblockhead

>> Time: 1:25 am
>> $ucblockhead-san,
>>
>>     I am sorry but when we tried new release it crashes when we try [details].
>>
>> Best regards,
>>
>> $coworker

-----------

Fortunately, my coworkers are generally not the root-cause 17 types.
---
[ucblockhead is] useless and subhuman

A Day in the Life | 8 comments (8 topical, 0 hidden) | Trackback