So here we are now at an impasse. Instead of two clicks and an ALTER DATABASE command they're going to be paying thousands which is fine by me; anything that brings cash into $MegaCorp ensures my continued ability to support the SuperSnarkyBitch and MildlyNaughtyWhelp.
Since India straddles EMEA and APAC I sent a note to the $$$Custom$$$Programming$$$ department of each region and closed the ticket. That was a month ago. There was a re-open request yesterday. It seems that no one had contacted $CompanyCo so I sent off another contact mail and escalated it to management which got the mail flying all over the place, most of it reading "FW: FW: FW: FW: $CompanyCo ticket 123-ADF29 -- It's not my region. How about you $SomeOtherName?".
And then finally someone had an epiphany which required chiding me in an answer. I am Teh STOOPITD. How the hell could I have not thought to ask $$$Custom$$$Programming$$$--Americas to handle this? Truly I am a fuckwit.
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