"Yes, I know."
"Then why did you open a ticket?"
"I've been telling my boss that we don't have enough pipe for a year-and-a-half now and he doesn't believe me."
"So, um, what do you want me to do with the ticket?"
"Respond saying that our connection is pegged."
"Yeah, my boss will see that and he'll believe it if it doesn't come from me."
"Uh, OK. No problem."
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