Print Story Dear Netflix,
Diary
By nightflameblue (Fri Jun 20, 2008 at 10:08:32 AM EST) (all tags)
Please eat a cock.  Thank you.

Sincerely,

The NFB household.



I've not been very social this week.  Been crazy hectic both at work and at home.  Partially my own doing on the home front, 'cause I've been doing my thing.

One thing worth mentioning is the recent motions of one Netflix.  They are doing away with profiles.

Now, on the surface, big whoop.  Right?  Mrs. NFB and myself fold our two queues together and that's that.  Except, that's not quite that.

According to Netflix, all ratings, all postings, all reviews, all activities under non-main-account profiles will simply be deleted.  So, my ratings, gone.  My queue, gone.  No automagic fold-in, it's all manual.  You either do it yourself, or it just disappears September 1st.  My reviews, of which there may not be many, but I still put effort into the ones that are there, deleted.

I'm sure it made sense to the beancounters (apologies dad) and idiot managers that don't understand databases and computers in general.  It doesn't make sense to those who have a little tiny bit of understanding.

They official stance is that less than one percent of all Netflix users utilize the profiles feature, yet it is a HUGE TAX or disc and server utilization.  This strikes me as:


  1. Bullshit.
  2. Horrible programming if true.
  3. Really, really big bullshit.

Take your pick.

Now, which is easier?  Trying to fold my queue into Mrs. NFB's and then forever arguing about movie ratings?  Or just setting up an entirely new queue for myself with a different service and asking Mrs. NFB to drop her service to one at a time instead of two?  Hmm.

< Phlo-gist-on. And on. And on. | Hootenanny! >
Dear Netflix, | 28 comments (28 topical, 0 hidden) | Trackback
Where did you see this? by ad hoc (2.00 / 0) #1 Fri Jun 20, 2008 at 10:53:13 AM EST

--
The three things that make a diamond also make a waffle.


Ars Technica, by ambrosen (2.00 / 0) #2 Fri Jun 20, 2008 at 10:58:52 AM EST
among others. It seemed like a poor excuse for raising prices to me.

But hey, maybe it does cost them in support. Or development.

[ Parent ]

Oh, here we go. by ambrosen (2.00 / 0) #3 Fri Jun 20, 2008 at 11:00:45 AM EST
We received an email from them. by nightflameblue (2.00 / 0) #4 Fri Jun 20, 2008 at 11:02:44 AM EST
Within twelve hours it was all over the net.

Do a google search on it now and it turns up ridiculous numbers of bitches, both on official sites and blogs.

[ Parent ]

Yeah by jayhawk88 (2.00 / 0) #5 Fri Jun 20, 2008 at 11:11:53 AM EST
That's a "Let's make up a BS technical excuse to get away with removing a feature" ploy if I ever heard one. I mean what, did they use a GOTO to implement it or something?



Nah. by nightflameblue (2.00 / 0) #6 Fri Jun 20, 2008 at 11:20:35 AM EST
More likely some programming genius straight out of high school implemented the entire DB in Access and the extra table is DESTROYING performance.

Oops, is that my bitterness showing?  So embarrassed.

[ Parent ]

well, to be fair... by gzt (2.00 / 0) #9 Fri Jun 20, 2008 at 11:44:02 AM EST
...it is far simpler to do it this way than the other way. I don't know how they designed the database, but I really can imagine that multiple profiles per account really does make things a lot more complicated, especially if they implemented it in a kludgey way. Still, I can't imagine that it'd be that big of a problem.

[ Parent ]

It's amazing by ucblockhead (2.00 / 0) #7 Fri Jun 20, 2008 at 11:30:12 AM EST
This has got to be one of the dumber customer service moves I've ever heard of.
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ウセーバラケダ


if they had competitors i didn't also dislike by aphrael (2.00 / 0) #8 Fri Jun 20, 2008 at 11:33:37 AM EST
Well, wait by ucblockhead (2.00 / 0) #12 Fri Jun 20, 2008 at 12:44:28 PM EST
I strongly suspect the outcry will cause them to relent.
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ウセーバラケダ
[ Parent ]

The official stance is. . . by nightflameblue (2.00 / 0) #15 Fri Jun 20, 2008 at 01:39:57 PM EST
"THIS DECISION IS FINAL."

So I wouldn't be holding your breath.

[ Parent ]

Decisions are never final by ucblockhead (2.00 / 0) #16 Fri Jun 20, 2008 at 01:40:50 PM EST
If enough customers bitch.
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ウセーバラケダ
[ Parent ]

Depends on how they bitch. by nightflameblue (4.00 / 1) #18 Fri Jun 20, 2008 at 01:42:53 PM EST
If they bitch like this LOOKS AROUND, they'll shrug and go on.  If they bitch by saying, "please to be canceling my account until you rectumfry this particular problem," they might consider it.

[ Parent ]

Dear Autoformat: by nightflameblue (2.00 / 0) #19 Fri Jun 20, 2008 at 01:43:35 PM EST
Please to be sample same-said cock as Netflix. Thank you.

[ Parent ]

Netflix must really like dogs... by atreides (2.00 / 0) #10 Fri Jun 20, 2008 at 11:57:49 AM EST
...because they totally screwed the pooch on this one.  Welsh Girl and I are already discussing dropping it in toto.  She, for the most part, doesn't like my movies and her own queue is about a shot of vodka away from full.  Even if we don't drop it, we're probably going to drop the number of movies we get (currently 3 for her and 2 for me) and just flat out buy things in the queues we've seen before.  In this day and age, if you'll rent something twice, buy it.  You'll probably pay about the same amount...

He sails from world to world in a flying tomb, serving gods who eat hope.


Honestly. . . by nightflameblue (2.00 / 0) #11 Fri Jun 20, 2008 at 12:20:24 PM EST
I'm trying to convince Mrs. NFB to give it up totally.  There has to be better ways.

I'm a big believer in buying any movie I'm going to want to watch more than once.  Mrs. NFB thinks that's wasteful, so we go back and forth on it from time to time.  I still have a nice big stash of DVDs that I like watching over and over again.

I just hate the idea of continuing to support a business when they pull moves like this.  And the only thing they respect when you get to a company that size, is someone willing to say, "OK, no more money for you."

Sadly, they also pretty much shrug over it, but at least we wouldn't be supporting them making dumb moves.

[ Parent ]

sha by gzt (2.00 / 0) #13 Fri Jun 20, 2008 at 01:35:35 PM EST
I mean, I'm the only one on my account, I netflix alone, I only use one queue, but I'm thinking of giving it and using this as an excuse, even though it doesn't apply to me. I mean, hey, if they pull this kind of crap right now on others, they might pull something on me next month. I mean, whatevs, I have a bunch of movies I haven't seen, I have a bunch of movies I might want to watch again, I can buy more movies or I can rent more movies, I don't watch movies often enough these days to really justify the constant cost of NF much more.

[ Parent ]

The funny thing is... by atreides (2.00 / 0) #14 Fri Jun 20, 2008 at 01:38:00 PM EST
...I really liked these guys until this.  I'm just glad I didn't invest myself into writing reviews and such or I'd probably be really pissed.

He sails from world to world in a flying tomb, serving gods who eat hope.
[ Parent ]

That's what did it for me. by nightflameblue (2.00 / 0) #17 Fri Jun 20, 2008 at 01:41:39 PM EST
My reviews, and the fact that all those two thousand plus movies I've rated will just be gone and we'll get "recommendations" based completely on Mrs. NFB's ratings.  Not that that is horrible, but the fact that they just say, "done, deleted" to the entire history of all non-main profiles?  Bunk.  Complete bunk.

[ Parent ]

You know, it's weird by ObviousTroll (2.00 / 0) #20 Fri Jun 20, 2008 at 02:27:16 PM EST
I never even heard of this feature before I heard about it going away.


--
Has anybody seen my clue? I know I had it when I came in here.


I've heard that surprisingly frequently. by nightflameblue (2.00 / 0) #21 Fri Jun 20, 2008 at 03:07:24 PM EST
Netflix did a poor job of promoting it I suppose.  Not that it matters that much now.

[ Parent ]

And, of course... by ObviousTroll (2.00 / 0) #25 Sat Jun 21, 2008 at 08:56:41 PM EST
Now they're dropping it because nobody's using it.

--
Has anybody seen my clue? I know I had it when I came in here.
[ Parent ]

Not quite. by nightflameblue (2.00 / 0) #26 Sun Jun 22, 2008 at 10:06:23 AM EST
They're claiming they're dropping it because the less than 1% of all Netflix users who utilize profiles are having a HUGE IMPACT on performance.  Which brings us back to horrible programming.

[ Parent ]

i just joined netflix this month by 256 (2.00 / 0) #22 Fri Jun 20, 2008 at 04:02:00 PM EST
and while i love their service, their interface is terrible.

among other things, I've rated 526 movies and yet they claim to have only four suggestions for me. When I click to see what they are it turns out there are only three. one of them is a special edition of a movie i have already rated, one is a TV show and one is a documentary (this despite the fact that i have both TV and documentaries set to one star out of five in the genre tab).

i can see why they're having that contest to write a better suggestion algorithm.
---
I don't think anyone's ever really died from smoking. --ni


The suggestions don't get better. by nightflameblue (2.00 / 0) #23 Fri Jun 20, 2008 at 04:17:04 PM EST
I now have pages and pages of movies in the "suggestion" list that all would be movies I would avoid like the plague.  If they wanted to make a change to save on processor usage, I'd say ditch the suggestions thing until they can get it figured out, but that would make sense.

[ Parent ]

eating a cock by aphrael (4.00 / 1) #24 Fri Jun 20, 2008 at 11:26:46 PM EST
is too good for them.

If television is a babysitter, the internet is a drunk librarian who won't shut up.


we never used that feature by StackyMcRacky (2.00 / 0) #27 Mon Jun 23, 2008 at 12:49:05 PM EST
i was too lazy to set it up.  we just have the single queue that i control.  if clock wants something, i dump it in the queue.  easy-peasy.



In theory, sure. by nightflameblue (2.00 / 0) #28 Mon Jun 23, 2008 at 01:08:07 PM EST
But the multiple queues thing makes it much, much easier.

Honestly, I'm more pissed about their lack of a real reason for dumping it than I am that they are dumping it.  That and just deciding to delete all information tied to it.

[ Parent ]

Dear Netflix, | 28 comments (28 topical, 0 hidden) | Trackback