Print Story New phones for everyone!
By Phil the Canuck (Wed Jun 18, 2008 at 09:38:33 AM EST) (all tags)
So we're getting closer to the install date for our shiny new phone system. Only three weeks away.

So our old phone system died last Friday. The official cause of death is, as I worded it for The Boss, "it was older than dirt". There are no parts available for our old phone system. Maybe we could sift through a junkyard.

Lucky for us we were, just barely, at the point where the new system is functional. None of the new WAN connections were in place, and the backup PRI we had on order was scheduled for installation this week. Oh, and our new provider had given us our DIDs on Thursday.

We managed to piece together four inbound and eight outbound lines, and patched them into the new system via analog gateways that The Boss purchased with the system. That gave us limited use of phones by Friday afternoon, although there were no physical phones distributed, no automated attendant, and nobody knew anybody's extension number.

Phones were distributed by Friday evening, software was installed by Saturday afternoon, and the automated attendant was up and running around 10AM Monday morning. Our provider called to tell us they were turning up the new PRI (our future backup) at noon.

So by 12:15 or so on Monday we were up on the new phone system with 23 lines on the PRI, and the 8 outbound POTS lines as backup. Anyone who cares to ask can do all the usual office phone things, and we're moving around the building nabbing the stragglers.

Honestly, we got lucky. A week ago we had none of the new switches in, and the servers weren't configured. We'd have been capital-F fucked.

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New phones for everyone! | 5 comments (5 topical, 0 hidden) | Trackback
What kind of system did you put in? by MostlyHarmless (2.00 / 0) #1 Wed Jun 18, 2008 at 07:10:32 PM EST
what gateway, server, endpoints?

inquiring Nerds want to know..

[Mostly Harmless] that by anonimouse (2.00 / 0) #2 Thu Jun 19, 2008 at 01:00:16 AM EST
...we can haxxor your phone system

Girls come and go but a mortgage is for 25 years -- JtL
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Another diary perhaps by Phil the Canuck (2.00 / 0) #4 Thu Jun 19, 2008 at 02:13:03 AM EST
I'll save the geek porn for later.

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One issue with VOIP by wiredog (2.00 / 0) #3 Thu Jun 19, 2008 at 02:09:20 AM EST
Week before last the AC in our server room died. So the servers, switches, and routers that provided us with the phone system went down along with the servers, routers, and switches that provided us with all our other connectivity.

Thank FSM for cell phones.

Earth First!
(We can strip mine the rest later.)

Indeed by Phil the Canuck (2.00 / 0) #5 Thu Jun 19, 2008 at 02:16:43 AM EST
We've done what we can. Our switches are housed in a separate room from our servers, we will have a dedicated off-site backup phone server at a site with its own backup PRI, and all of our sites will be tied together with a new MPLS network so if we go down here they can all access the backup. It's kinda nice, although we don't have any of that lovely failsafe crap yet.

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New phones for everyone! | 5 comments (5 topical, 0 hidden) | Trackback