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Working life
By ReallyEvilCanine (Mon May 26, 2008 at 05:18:51 AM EST) A Day in the Life, management, ISO9000, priorities, fucktards, pie (all tags)
Closing Time

Goddamn I hate when the phone ring. It was Meathead, my new manager after his recent promotion and the latest management shuffle. Having himself spent so much time kill floor he's much more tolerable and understanding of our problems than any of my previous headaches.

"Hey, Dog. I need to see you in my office." Fuck. What did I do now?
"Gimme five to write up this ticket solution and I'll be there."

x-posted to da brog.



"'Sup, Meathead?"
"It's coming up on the end of the fiscal quarter. We have to close tickets."
"I'm still trying to answer all the ones I've got! By the way, what can you tell me about a corrupt RAID-5 superblock when an fsk returns 'bad inode number 0 to ginode'?"
"Oh, hey... fuck, man! Ask TT if he can help you with that. I have an emergency conf call in 15 minutes with the other $MyLevelManagers and our boss. Stop what you're doing and close all the tickets you have which are customer-close-initiate or have expired response dates."
"Sorry. Can't do it.
"You have to!"
"Nope. I'd like to help you out but I can't."
"Look, you have to close these tickets!"
"I don't have time. There's no way I can do it and follow the brand-new ISO9K process. To complete the mindless masturbatory exercise in uselessness and fill in all that shit takes more than an hour per for any open ticket."

They sprung this one on us a couple weeks ago in a useless meeting (redundant, I know), in which a PowerPoint presentation was sadistically read at us and repeated. Lies were told about how this has been mandated for ISO9K compliance -- ISO9K makes no such requirements, only that a process exists and is fully carried out. Among the required entries in each ticket are a rephrasing of the question, a research item even if the question is "Does your software run on an Atari 800?", an initial suggestion, an internal entry justifying that suggestion, and so on.

I've been having some fun with justifying my fucking suggestions, among them:

  • Space færies from the planet Scripplick came to me in a daydream, interrupting my Tower Defense game.   
  • Thanks to a very large meal the previous evening, the suggestion was one of many items which exited my gastro-intestinal system minutes prior to responding to the ticket.
  • Because I said so
  • I first tried to extract an answer by pulling every nth word from MacBeth using the Fibonacci series. This failed so I tried again with the original Pulp Fiction script. While this latter result was infinitely more amusing it still left much to be desired so I went over to ITToolbox and yanked the answer written by one of our former colleagues.

"Fuck the process, Dog!"

Huh?

"We have to close the fucking tickets! Fuck the process. Close your tickets!"
"Can I have that in writing please?"
"I just told you to do it."
"Yeah, and in a few months when I'm reviewed I don't want this showing up. As soon as you send me the fucking mail I'll close 'em. You'll be amazed."
"I don't have time," he answered.
"You take one minute to mail me that ISO9K requirements are suspended for end-of-quarter closing tickets and I'll move from the top of your list of expired open issues to the bottom."

Two minutes later he was on the phone again. He'd fired off the mail but wasn't about to wait for our shitty server to take its sweet time in delivering. He promised I could look in his Sent Mail folder. I set to work.

Twelve minutes later I'd closed out 32 mooks and there are another dozen or so I can knock out this week.

I think I'm finally getting a little better at this game.

< Poem of the Day: "Warrior Wisdom" and "Pity Us" by Samuel Menashe | Warning printed on my new French press: Children and hot fluids should be kept apart >
A Day in the Life | 4 comments (4 topical, 0 hidden) | Trackback
YUO FAIL by ad hoc (4.00 / 3) #1 Mon May 26, 2008 at 05:32:44 AM EST
Memo not in hand == not exist
--
The three things that make a diamond also make a waffle.
Not even with Vera by ReallyEvilCanine (2.00 / 0) #3 Mon May 26, 2008 at 07:00:59 AM EST
Mail counts (though 5-10% gets lost). Of course, Vera would then claim that she'd "verbally communicated" a need to go back within the next 4 weeks, re-open each one and add the ISO9K shit. Meathead's still fresh in management. He still goes to the beer garden with us and so isn't quite ready to fuck us over. Yet.

the internet: amplifier of stupidity -- discordia

[ Parent ]
and it was at this exact instant by joh3n (4.00 / 3) #2 Mon May 26, 2008 at 05:50:37 AM EST
that the mail server crashed.  Irreperably.  With no backups.

----
I just ate about 7 pounds of meat
-theantix

ISO9000 by hulver (4.00 / 1) #4 Mon May 26, 2008 at 11:19:18 PM EST
Yep. Bascially all ISO9000 says is that you've got processes and that you follow them. The shit storm will have been raised because the ISO auditor has been in, read the process and highlighted bits that the company doesn't do.

Instead of changing the process to match what actually happens, they're changing what actually happens instead.

It's a trap most ISO compliant companies fall into. It's one ours is trying to get out of. We're currently changing our documentation to match what we actually do (after making sure that what we actually do is sane).

I do have to keep reining in one of the developers who thinks that the process meetings are a good place to put forward what he thinks we should do.
--
Cheese is not a hat. - clock

A Day in the Life | 4 comments (4 topical, 0 hidden) | Trackback