I haven't had a ticket which could be considered even remotely interesting in over a month. What I've had are a bunch of fuckwits who watched this and thought it was a training video:

GooTube vid here -- still no video embeds on HuSi.

A smattering of examples:

Do we need to mount the File System on Unix if it is located on Windows?

Nah. You just need to swap polarity on the network cables.

We do not understand, whether this user preference is some kind of server preference parameter, or if it is stored, in the CONTACTS table or what

You think -- despite my explanation -- that employee user preferences might be stored in the customer contact tables and you insist on appending "Systemwide and Database Engineer" to your name on all mail? The title alone speaks volumes.

Or this exchange:
Corp: Do you support 64-bit Windows 2003?
REC: No.
Corp: When will you support it?
REC: Never.
Corp: Why not?
REC: We don't process and calculate, we just move tons of data.
Corp: But we want 64-bit Windows
REC: Why?
Corp: Because it's 64 bits!
REC: And that's better because... why?
Corp: Because it's more than 32, duh! ESCALATE! MONKEY TOO STUPID TO REALISE 64 IS TEH BETTAR OF 32.
REC: You want to buy new hardware and a new OS to run our software which won't, in fact, be able to run our software half as well as your current hardware.
Corp: Yes it will!
REC: Who told you that?
Corp: The hardware vendor.

Fuckwits. Every last one of them. At this point I'd be thrilled to get a Citrix issue.