Yesterday was a management bitchfest about a ticket that some fuckwits wanted to re-open. Management was of the opinion that I should've answered the Reopening Request two days ago. I explained to them that I am quite likely to do just that whenever I receive such notice, which, not surprisingly, I hadn't. Management forwarded me the notice they'd received about this request and the notice they received after 24 hours had passed and I hadn't responded.
What was the request? Just these pigfuckers. Why did they want to re-open the case?
"We are now requesting to please be reopening and revisiting the issue. This is in fact due to the fact that we are now experiencing the same problematics in our office in Hyderabad."
The solution is the same as before, you fucking moron: patch your fucking XP workstations. Re-open Request DENIED. Stop wasting my oxygen.
Among the 50 or so mails I had to wade through this morning was the following:
From: "MegaCorp Auto-Delivery System" [email@example.com]
Subject: New Re-opening Request
Sent Date: Feb 22, 2008 9:20 AM
Received Date: Feb 22, 2008 9:20 AM
Ticket Re-opening Requests
(This is a real time report)
You are receiving this mail if you have a Reopen Request for a ticket which needs to be reviewed and acted upon by yourself.
Ticket #: SysAdmin 1A-2X6-11
Request Age in Days: 2
Created ticket: 2/20/2008 10:50:49 AM
That's some mighty strange "real time" reporting there, Hoss, not to mention the fucking atrocious English. I shall rant about the inappropriate use of reflexive pronouns next week.
Reopen notification forwarded to management three times until I finally got an acknowledgment. That's one more potential hit that I won't take at the next biannual review.
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