"That's what you just did to her, and you can see what the hell's going on around you."
I noticed the woman smile just a little bit.
"Don't grab blind people. Talk. Shout. Tap their elbows gently if you must, but Do. Not. Grab. Blind. People."
"OK, OK, I get it."
You do now, sunshine.
Twenty-four minutes later I was in the office and two minutes after than leading another blind man. Mini-me popped up on my screen. It's this stupid ticket he's been dealing with all week about our client uninstaller not working. $BigPowerCo used our BCAI ($BigCorp Automatic Installer) to build a standard client installation which they could then auto-install via the network. The problem was that it wouldn't uninstall. You have to rip the program out manually, making registry changes including deleting classes. Users don't have the permissions and automating a manual removal is tricky.
He'd gone back and forth with them and was out of ideas.
"Have you tried using the BCAI yourself?"
"Yeah, it works fine."
"I meant their BCAI."
"No. Should I have them send it to me?"
"That would probably be a good idea."
The file was on our FTP site today. Paul ran it and finally regained his sight: "Check out the BCAI.INI file: UninstallManager = no"
Yes, this was a variable they'd set. The default value is "yes". As my head started on its path toward the dent in front of my keyboard it was stopped by the searing pain in my shoulder and neck, the result of a cramp or strain on Wednesday. Pain is pain, though, and as long as you feel it you know you're not quite dead yet.
Root Cause: 17-Fuckwit.
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