Anyway, Gino's got a problem in his AIX environment. Gino's got a lot of problems really, because although Gino's job is "AIX administrator", Gino has No. Fucking. Idea. about AIX nor anything that works on it, a lack of comprehension that extends far beyond the scope of $OurBigApp.
Gino doesn't understand codepages and code sets. Gino doesn't understand that if the database is Russian but his locale is Italian that the Cyrillic letters will not be displayed.
The logs are corrupt! They look OK in Windows but they're corrupt in UNIX!
I had to write back to get him to actually send me these "corrupt" logs. I immediately saw the UTF-8 byte order marker at the top of the file. I tried to explain to Gino what was going on and that although the logs looked like jumble of accented vowels under UNIX that it was only a matter of his code set and his editor's ability to work with other code sets. This wasn't good enough. He wants to look at them in UNIX.
It's possible. He only has to change his environment variables. I'll hold his hand and walk him through it. First we need to make sure the editor is Unicode-compliant. He's probably using vi but I long ago learned not to make any assumptions. Out went the mail asking which editor he uses. Two days later came the reply:
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