And IE7 sucks -- the IE page was initially proclaiming the new invention of tabbed browsing. Real new, guys. And extensions -- sorry, Add-ons -- are additions, most of which must be paid for. "Value-add", I'm sure they're calling it. I'm still trying to figure out why they have a POVray add-on (and that has to be a license violation).
No company in its right mind supports beta software. The software is still being debugged! Anything you do in a QA environment is invalid since the software's subject to unannounced change. There's no way to know how it'll behave after the next compile.
I explained all of this to Eddie in both of his tickets. I also told him the correct way to pass information on to our Engineering department (through his TAR, one of our rare, competent Technical Account Reps).
Fast-forward a few weeks: I took three tickets today reporting new problems with $OurBigApp and IE7/Vista, all submitted by a man in Redmond named Eddie.
Root Cause: 3-Unsupported Platform.
Root Cause: 5-Unsupported Execution.
Root Cause: 6-No Customer Research.
Eddie is a fuckwit. I desperately need my Root Cause: 17.
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