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Bloodbath

Microsoft's 200606 patch (and not 916282 as some seem to think it's called) was public ally released Tuesday morning. Some of our customers didn't turn off auto-updates and Tuesday afternoon we got another spike in our ticket count.

The problem isn't that any of the new fixes cause our software trouble, it's that that the patch also removes the 912745 compatibility patch which undid the hobbling of embedded object calls that patch 912812 imposed last month thanks to the fucking Eolas case.

We knew this was going to happen. We warned everyone about it. We have alerts up. Fuck knows I've answered enough follow-up questions about what would happen on June 13th. It seemed like every every fucknut who I'd already explained the Eolas problem to came back and asked again. Despite that they got hit. Either they didn't pay attention or they didn't warn their (l)users.

x-posted to the blog



Look all over the Microsoft sites and you won't find anything about a compatibility patch this time around. Even if you have the number, you won't find any information anywhere. Go ahead and ignore me, too. Try ghugling "919010". There's no MSKB article associated with it. There's no trace of it on *.microsoft.com.

The only way to get the 919010 compatibility patch it is to go to connect.microsoft.com, sign up with a MS passport account, tell them what software you have which requires this patch, give them an invitation code provided by the company which made the software which needs the patch, give them a further explanation of your situation, and wait.

I hate Microsoft.
I really hate Eolas.
I fucking despise "admins" who don't do what they're told: Disable the fucking Automatic Updates until you patch $OurBigApp!!

So far I have half a dozen tickets which need to be closed with Root Cause 17:Fuckwit.

This patch is only good until the release of the August security roll-up, after which the new compatibility fix will again be disabled. There will be no further ones. Customers must patch our software by then. They won't. That's fine by me; I already have the boilerplate response finished and I'll have no problem meeting my ticket quota for Q3.

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A Day in the Life | 6 comments (6 topical, 0 hidden) | Trackback
Root Cause 17:Fuckwit. by wiredog (2.00 / 0) #1 Thu Jun 15, 2006 at 06:04:53 AM EST
Got $customer coming in today. Apparently $project doesn't work properly on $UnTestedUponAndUnsupportedHardware.

Earth First!
(We can strip mine the rest later.)

Do you have an SPG? by ReallyEvilCanine (2.00 / 0) #3 Thu Jun 15, 2006 at 07:15:44 AM EST
As soon as you publish a Supported Platforms Guide, many of your troubles go away. It needs to start with something like:
Supported Platforms Guide
Applicable to $OurApp version X

This Guide lists all hardware and software supported for use with or by $OurApp version X. This is an explicit document; any software, software version or hardware not specifically listed within is UNSUPPORTED.

Your use of hardware or software not listed in the SPG is done AT YOUR OWN RISK.

If you choose to use any unsupported platform and you can't reproduce an error on supported hardware and software, you must contact the monkeys from the unsupported vendor.

No ifs, ands or buts.

I'm telling you, it's a serious time-saver.

the internet: amplifier of stupidity -- discordia

[ Parent ]
You say "time-saver" by Rogerborg (4.00 / 1) #4 Thu Jun 15, 2006 at 11:38:29 AM EST
As though you get paid more the less in demand your services are.

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Metus amatores matrum compescit, non clementia.
[ Parent ]
I work for $BigDefenseContractor by wiredog (2.00 / 0) #6 Thu Jun 15, 2006 at 05:39:56 PM EST
We are driven by our customer's needs.

Earth First!
(We can strip mine the rest later.)

[ Parent ]
Did you know by jayhawk88 (2.00 / 0) #2 Thu Jun 15, 2006 at 06:47:11 AM EST
That by closely examining the random changes in Microsoft KB article numbers from month to month, you can gain insight into the mathematics of nature, and do all kinds of crazy things, like correctly predict stock winners, kick old Jewish guys asses in Go, and give yourself seering migranes?

You have the best job in the world by Rogerborg (4.00 / 4) #5 Thu Jun 15, 2006 at 11:39:22 AM EST
Everyone's an idiot, and it's never, ever your fault.  It's like being a manager, only without having to learn to play golf.

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Metus amatores matrum compescit, non clementia.
A Day in the Life | 6 comments (6 topical, 0 hidden) | Trackback