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Reality bites.

Location: JFK (New York City), Terminal 7 (Delta, unfortunately)
Date: 08Dec06
Time: 20:15-ish
Elapsed transit time: 22 hours
Expected transit time remaining: 5 hours

Subject: TSA admits liquids restrictions are for revenue, not security.
Well, duh!

Also, idiot customers.

x-posted to da brog, sans poll

TSA: You can't take these liquids with you.
REC: They're each under 100ml and all in the bag.
TSA: You can't take them. They're drinkable.
REC: And they were drinkable when I got on in Munich and in London. I'm not even flying internationally. They're sealed cans provided by the airline! Look at the BA logo!
TSA: And I'm telling you that you can't take them to Florida.
REC: But I can buy the same stuff again right there ten feet away!
TSA: Exactly. You have to buy them here.
REC: So this has nothing to do with 'security' and everything to do with revenue generation?
TSA: Well, now you unders...
Supervisor (cutting TSA off): If that's how you want to see it, sir. Do you plan to make it to Tampa tonight or not?

Of course, this was after 8p.m. so even the shops where one could buy a just a fucking drink of water were already closed. Flights leave Terminal 7 through 11pm, shops close at 8, and there's not a single public drinking fountain.


The customers are no better.

FIX IT!!!!! PRIO 1!!!!!!!!!!!!!
Lemme see... It's a Prio-1 even though your system is running fine because you reset the password and everything is working now. OK... Looking closer at their general set-up and the level-headed description, I note that this happened at the first instance of each roll-out and then never happened again. Twits.
Of course the password changed -- you instructed the OS to require a change at first log-in. $OurBigApp doesn't expect this because standard practice is to set machine and service accounts to "password never expires", normally with strong passwords.

Requiring users to change password at first log-in is a security measure which allows humans to set passwords which are unknown to the administrators who otherwise could spoof access to their accounts, something unnecessary for machine accounts.

Password handling is at the OS or security adapter level. $OurBigApp doesn't and can't access that. We only pass credentials via standard methods.


And I knew when I hit Send that I was going to get more or less the response they sent back, despite having explained the problem and their failed logic:
Our security policy is that every account has to change the password after first log-in. You must provide a solution to give the password correctly!
NO YUO! Talk to Microsoft.

Closed. Root Cause: 17-Fuckwit.

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A Day in the Life | 6 comments (6 topical, 0 hidden) | Trackback
Tell them to Google on "NT Crack" by greyrat (2.00 / 0) #1 Wed Dec 13, 2006 at 03:35:35 AM EST
and download any of the top 10 tools returned. If they have physical access to the box. resetting any account password is a trivial fifteen minute task -- and that's because I type slow and the system has to reboot twice.

#YAWN# Sorry REC. This one doesn't even move my BP by a quarter point.

Now on the other hand, the TSA story mak@$&<$TH>?G@$RTB/V@$& -- NO CARRIER.

Let's try this again. by ReallyEvilCanine (2.00 / 0) #2 Wed Dec 13, 2006 at 03:48:52 AM EST
  1. Their security policy is to always set "user must create new password at first log-on".
  2. They're applying this policy to machine accounts as well.
  3. Our component can't log in because the OS changed its password.
  4. System fails.
  5. "Our fault."

the internet: amplifier of stupidity -- discordia

[ Parent ]
Oh! Heh. OK. Fuckwits... by greyrat (2.00 / 0) #3 Wed Dec 13, 2006 at 03:58:56 AM EST
Mea Culpa. Doh!

[ Parent ]
Inquiring minds want to know by TurboThy (2.00 / 0) #4 Wed Dec 13, 2006 at 04:38:06 AM EST
What's with the "Delta, unfortunately"?
Sommerhus til salg, første række til Kattegat.
Why not Delta? by ReallyEvilCanine (2.00 / 0) #5 Wed Dec 13, 2006 at 10:52:04 PM EST
CAPPS-II, for one. Surly staff for another. Back around 1999 they got the brilliant idea, "Let's fuck our customers every way possible" and have stuck with it since. I've expected their demise ever since and now USAir is proving me right.

It was so bad that I let my frequent flyer medallion, a buttload of free upgrades and more than a quarter million miles lapse as well as let my remaining 120K miles sit, though I may be able to transfer them. They also fired one of their few nice stewardesses for the heinous act of taking a few pictures of herself in their aircraft. Horrors! Delta execs and management can all eat a bag of dick.

the internet: amplifier of stupidity -- discordia

[ Parent ]
Rant? by TurboThy (2.00 / 0) #6 Thu Dec 14, 2006 at 01:43:01 AM EST
CAPPS-II was laid to rest 2½ years ago as far as I can tell.

Are there any airlines out there that don't fuck their customers whenever they get the chance?

(I don't have any personal stake in this, but wifey is going to the US in March and Delta has the cheapest tickets.)
Sommerhus til salg, første række til Kattegat.

[ Parent ]
A Day in the Life | 6 comments (6 topical, 0 hidden) | Trackback