that gave me a laugh.

cam
Freedom, liberty, equity and an Australian Republic

Two support issues I dealt with this week:

1. A new dll I built to deal with an import file format change "did not work at $BANK".  Despite my explicit instruction to unregister the old dll, and overwrite it with the new one, then re-register it, they decided to not bother with that and just saved it to the root of the C: drive.  Oddly, when the new format files were processed, there were errors.
2. Despite $CLIENT claiming he'd followed our instructions, $MARKET_DATA_FEED was not working.  We finally managed to get a remote access onto his server today:

   * No entry in hosts file for the data feed server, despite that being in the instructions
   * The sample configuration file we'd told him to modify contained:
   [YOUR_DATA_SERVER]:10033:[YOUR_LOCAL_HOSTNAME] despite us sending verbose instructions on how to modify it
   * Deleted the SYSTEM database on the machine because "there's no market data in it".

Words have failed me this week.

There probably wasn't anything in the documentation that explicitly stated "Problem is fixed when the client computer begins working properly."

Admittedly, cable co fuckwits, but still...

From The Post

So, about two months ago I changed my home phone service provider to another provider that was offering a much cheaper rate. I do not wish to embarrass anyone here, so I will refer to the new provider as Tsacmoc Elbac Oc.

...my phone connection began to disappear entirely for hours at a time. It was apparently modem problem. So I arranged for Tsacmoc to come and take a look, which required me to stay at home for the convenient four-hour "window" that cable companies tend to insist upon. This is one major panoramic picture window they allow themselves.

No one showed up. When I called to ask why, they informed me that it is their policy for the technician to phone ahead just before he comes, and if no one answers the phone, they cancel the appointment.

After I stopped screaming inarticulately, I calmly asked the customer service rep if he saw anything wrong with the logic of that policy. He did not.

Earth First!
_{(We can strip mine the rest later.)}

n/t
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