Loud cow-orker neighbour on phone all day

Ignore him   0 votes - 0 %
Ask him to speak more softly   0 votes - 0 %
Tell him to speak more softly   0 votes - 0 %
Scream at him to STFU already   0 votes - 0 %
Throw his phone out the window   0 votes - 0 %
Stab him repeatedly   2 votes - 22 %
Leave and work from home   0 votes - 0 %
Oh wait! You're in Germany, right? Go to a doctor and get him to write you off sick for three weeks because you need "mental rest" or something like that   4 votes - 44 %
Make that six weeks which should give you enough time to finish the photos   3 votes - 33 %
 
9 Total Votes
Are you evaluated on ticket numbers? by georgeha (4.00 / 1) #1 Tue Apr 10, 2007 at 05:05:12 AM EST
One of the funniest parts of our hotline was when managers would evaluate individual analysts on call volume. Funny because one notorious analyst would get hung up on by a large number of field analysts, because they knew the hotline analyst was near worthless. Lots of calls taken, few resolved.

When you discover a good way to measure hotline folk and reward the good ones well enough that they like it as a career, patent it. You'll be rich beyond your wildest dreams.


Not only ticket numbers by ReallyEvilCanine (2.00 / 0) #4 Tue Apr 10, 2007 at 05:47:41 AM EST
SatMetrix and other companies work on coming up with various metrics to consider along with raw volume. This ain't no phone support and tickets must worked out and are peer reviewed. But that raw volume number looks good.

The real pisser here is that if something goes tits up and it's related to I18N in any way, it comes to me. All that shit rolls down my hill. Not my ticket? Tough shit. I clearly failed to help my cow-orkers understand the matter, never mind that most of 'em don't know what the fuck a code page is1. $DumbChimp is our Asian version of Ripa, except that he doesn't bother going around and annoying the fuck out of everyone until he has a correct answer to pass on.

1It has nothing to do with the metric system.

the internet: amplifier of stupidity -- discordia

[ Parent ]
Poll should be multi-select (n/t) by Cloaked User (4.00 / 1) #2 Tue Apr 10, 2007 at 05:06:43 AM EST



--
This is not a psychotic episode. It is a cleansing moment of clarity.
WIPO by Improbus (2.00 / 0) #3 Tue Apr 10, 2007 at 05:29:25 AM EST
Since I work in an IT department and I know where all the wiring is I would unhook the phone from the 110 block.  That would keep them phone-less until someone with brain larger than a walnut found the problem.  I also know how to reprogram our phone system too.  MUHAHAHAHA!



If you immediately know the candlelight is fire, the meal was cooked a long time ago. --- Oma Desala