Hulver's site || Arial vs. Helvetica vs. Akzidenz vs. Univers

Arial vs. Helvetica vs. Akzidenz vs. Univers

Arial	0 votes - 0 %
Helvetica	1 vote - 33 %
Akzidenz	1 vote - 33 %
Univers	1 vote - 33 %

3 Total Votes

A Day in the Life | 8 comments (8 topical, 0 hidden) | Trackback

And to think by debacle (4.00 / 2) #1 Thu Jan 11, 2007 at 10:28:00 AM EST

Some people make a living selling cunnilingus to lonely older women.

You've got it made!

"I'm very responsive to certain stimuli, and pain is pretty much at the top of that list." - BadDoggie

Saving money by jimgon (4.00 / 3) #2 Thu Jan 11, 2007 at 12:10:11 PM EST

Never ever try to save the company money. That's not your job. You're job is to suck on the teat until it's too dry to produce milk, then find another cow. That's what the CEO and CIO are there doing, and you should follow thier leadership since it's gauranteed to bring gold.

True by ReallyEvilCanine (4.00 / 1) #3 Thu Jan 11, 2007 at 12:33:26 PM EST

I just wanted to find a good solution that would work well, a way around a serious boneheaded move. I did, and in doing so made my own boneheaded move by cutting into the cash we could've earned from them, cash which they couldn't have complained about because they fucked everything up with such a boneheaded move that the DBA or sysadmin or whoever the fuck it was who fucked with the code page settings should be drawn and quartered.

[ Parent ]

: I understand the motivation by jimgon (4.00 / 2) #4 Thu Jan 11, 2007 at 12:59:45 PM EST

We were part of an outsourcing years ago, and I, as manager, have had to systematically destroy all loyalty to the client in order to get the needs of the consultancy met. What I've failed to be able to do, and I don't think can be done, is to transfer the loyalty to the new company. I don't think it can be done in the customer-vendor model. People want to help, and if they're not allowed to they withdraw.

[ Parent ]

That's not his problem by squigs (4.00 / 1) #5 Thu Jan 11, 2007 at 02:32:13 PM EST

REC is technical support (or something like that). His job is to solve problems. Selling is not and should not be his concern. He doesn't have the resources (either in terms of information or experience) to determine whether the cost in lost customer satisfaction is worth the potential sale.

If they don't want their tech support people to solve problems when they can make money, they need to find a way to prevent them from providing technical support.

[ Parent ]

: Ummm by jimgon (4.00 / 2) #6 Thu Jan 11, 2007 at 04:04:23 PM EST

Never put your customer ahead of your own bonus. The customers are cows to be milked. You'll never get to upper management thinking otherwise.

[ Parent ]
: jimgon isn't INcorrect by ReallyEvilCanine (2.00 / 0) #7 Fri Jan 12, 2007 at 02:08:41 AM EST

In a vague sense, selling is also my job. There are things customers want to do that should be left in the hands of $$$CPG$$$ and once it's passed to them, I'm normally out of the picture. I seem to have stayed on stage a bit too long. While I didn't send $CompCorp off to a competitor, Upper Upper Management really only pay attention to income and outgo. There only see each case as an analyzed and projected chance that we would've made $X.
Why the hell $$$CPG$$$ didn't figure out this hack is anyone's guess. The cynical would say "revenue" but in their defense it is a rather weird way around things that requires an awful lot of experience in dealing with codepage manipulation.

[ Parent ]

unconsidered revenue-reduction activity by clover kicker (2.00 / 0) #8 Sat Jan 13, 2007 at 10:23:31 AM EST

I dunno. If %vendor% knows how to fix something quickly but chooses to fix it slowly just to soak %customer%, that's at least a violation of the support contract, and might be outright fraud.

Charging a premium for a brilliantly quick fix is ethical, increasing the customer's downtime for cash is clearly unethical.

If it was me I'd keep a paper trail. In hardcopy. At home.

A Day in the Life | 8 comments (8 topical, 0 hidden) | Trackback


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