People don't know what they really want

True   5 votes - 100 %
False   0 votes - 0 %
Frue/Tralse   0 votes - 0 %
 
5 Total Votes
Psychology by yicky yacky (4.00 / 1) #1 Thu Nov 23, 2006 at 03:57:27 AM EST

See also the Amstrad fan.


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Vacuity abhors a vacuum.


There are countless examples. by squigs (4.00 / 3) #2 Thu Nov 23, 2006 at 04:23:51 AM EST
The most common example is the old chestnut where the expert chargeds $10000 for tightening a bolt.  Then itemises the bill as something like "tightening the bolt - $1.  Knowing which bolt to tighten - $9999".

The perceived value trick is something that a lot of people have discovered independently. 

[ Parent ]

Aye by Herring (4.00 / 1) #3 Thu Nov 23, 2006 at 04:50:45 AM EST
I made that mistake yesterday. I'd been sent to attempt to pacify manager woman of the guinea pig department.  She was hating all things IT pretty badly. I made the mistake of opening with the sensible suggestion - one tweak to a stored procedure, a slight modification of their work practises and we're done. She'd been screaming at us that this is urgent so I thought she'd appreciate a quick fix. She rejected the solution out of hand and favoured something which would involve change requests, 4 or 5 days of bureaucracy and changes to the UI and 2 other components.

Bah.

We talked her round in the end. I think somebody drugged her.



ah yes ... by BlueOregon (2.00 / 0) #4 Thu Nov 23, 2006 at 06:35:14 AM EST

... the Betty Crocker et. al. story ... I recall it from a show I watched on PBS half a decade back. Dealt with the 50s, TV dinners, track housing, etc.

Fascinating, really.

I need to get around to getting a "definitive source" for the cake/brownie/whatever-dry-powder baking mix story at some point.

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I mean, can't she just be stupid about *men*?


It was the result of market research by yicky yacky (4.00 / 4) #5 Thu Nov 23, 2006 at 04:18:54 PM EST

performed by the psychoanalyst Ernest Dichter (who practised next to Freud in Vienna and set up the Institute for Motivational Research) for Betty Crocker Foods.

According to Betty Crocker Foods' own market research, their cake mix was being asked-for, so they couldn't figure out why was not selling. Dichter apparently conducted a series of focus groups where housewives free-associated about the cake mix. What's interesting is that Dichter's conclusions were nothing really to do with "perceived value"; he concluded, from the sessions, that the cake mix was a source of unconcious guilt for the housewives; it was essentially too care-free; too convenient. The addition of the egg served not only to break that barrier in terms of direct effort, but tied into notions of Freudian psychology (that the woman was literally giving of herself [i.e. her eggs] and thus demonstrating the appropriate care and commitment). It's a precedent-setting case as it was really the first time that serious psychoanalytic results were shown to have a massive influence on sales figures (above and beyond Bernays' efforts). It's regarded by some as the genesis of modern marketing.

I first came across it in 'The Engineering Of Consent' — episode two of Adam Curtis' documentary series 'Century Of The Self' (The section runs from roughly 18:00 to 24:00).


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Vacuity abhors a vacuum.
[ Parent ]