From The Post
So, about two months ago I changed my home phone service provider to another provider that was offering a much cheaper rate. I do not wish to embarrass anyone here, so I will refer to the new provider as Tsacmoc Elbac Oc. ...my phone connection began to disappear entirely for hours at a time. It was apparently modem problem. So I arranged for Tsacmoc to come and take a look, which required me to stay at home for the convenient four-hour "window" that cable companies tend to insist upon. This is one major panoramic picture window they allow themselves. No one showed up. When I called to ask why, they informed me that it is their policy for the technician to phone ahead just before he comes, and if no one answers the phone, they cancel the appointment. After I stopped screaming inarticulately, I calmly asked the customer service rep if he saw anything wrong with the logic of that policy. He did not.
...my phone connection began to disappear entirely for hours at a time. It was apparently modem problem. So I arranged for Tsacmoc to come and take a look, which required me to stay at home for the convenient four-hour "window" that cable companies tend to insist upon. This is one major panoramic picture window they allow themselves.
No one showed up. When I called to ask why, they informed me that it is their policy for the technician to phone ahead just before he comes, and if no one answers the phone, they cancel the appointment.
After I stopped screaming inarticulately, I calmly asked the customer service rep if he saw anything wrong with the logic of that policy. He did not.
